Toaster Heating Element Repair T-Fal Avante Elite Toaster Oven - Help?

T-Fal Avante Elite Toaster Oven - help? - toaster heating element repair

We bought a T-Fal toaster oven from someone's posting that "only used a few times, but it was too big." He had arrived in very good condition, the lighting and controls, as we were not connected with the purchase.

The party stopped there. In the mode of toast, it seems kind of work - After 4 minutes, for example, is an Eggo waffle not even begin to show only that color - and these things are fairly easy, so it seems strange. It is warm enough to eat, so I guess that's not bad.

But for the kitchen, which is where the real problem. With the possibility of cooking, heating elements emit a glow responsible, are taken into account if they are really dark and could be extinguished the lights. EachToaster oven I have owned other shows a very bright orange for these positions. And several minutes, it is a mechanical noise. And while he is in the way of cooking very far from the level it should be - a frozen pizza that 12 minutes in another toaster oven takes, for example, takes 20 minutes or more for the same parameters to the oven!

Firstly - I think I should not be the case. Am I wrong? If I'm right, but someone can me in the direction of a service point (manual not the regular use of instruction), and offers advice on how to tackle this problem without reference to the company? I'm pretty good with electronics repair, but I've never worked on something for the heat.